Shipping policy

Shipping Policy

Last updated: 2 March 2026

Thank you for shopping with StyleLab This Shipping Policy outlines how and when we ship our products within New Zealand and internationally.

1. Shipping Locations

We currently ship:

  • Within New Zealand (including rural addresses)

  • International shipping is not currently available

If your country is not listed, please contact us at hello@stylelab.co.nz before placing an order.

2. Order Processing Times

  • Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

  • Orders placed after 12:00 pm NZST may be processed the next business day.

  • During peak periods (sales, holidays, product launches), processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking details (where available).

3. New Zealand Shipping Rates & Delivery Times

Shipping costs are calculated at checkout.

Estimated delivery times:

  • Urban addresses: 1–3 business days

  • Rural addresses: 2–5 business days

Please note these are estimates only and delivery times may vary due to courier delays or weather conditions.


5. Tracking & Delivery

  • Tracking is provided for most orders.

  • Once an order has been dispatched, StyleLab is not responsible for delays caused by the courier.

  • Please ensure your delivery address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at hello@stylelab.co.nz with:

  • Your order number

  • Photos of the damaged item or packaging (if applicable)

We will work with the courier to resolve the issue as quickly as possible.

7. Failed Deliveries & Returns to Sender

If a parcel is returned to us due to an incorrect address or failure to collect, additional shipping fees may apply to resend the order.

8. Contact Us

If you have any questions about shipping, please contact us at:

Email: hello@stylelab.co.nz
Business Hours: Monday–Friday, 9:00 am–5:00 pm NZST

This policy may be updated from time to time. Any changes will be posted on this page.